Returns and Exchanges
We want you to be completely satisfied with your purchase. Unlike most other special occasion retailers we accept returns for a refund with a 15% restocking fee or exchange for an alternate item with no restocking fee.
HOWEVER, THE FOLLOWING ITEMS ARE NOT RETURNABLE AND NONEXCHANGEABLE AND FINAL SALE ONLY.
“OS” OR “OFF SEASON” DRESSES, BRIDESMAIDS DRESSES, CLEARANCE ITEMS, SHOES, JEWELRY, VEILS AND HEADPIECES, BRIDAL GOWNS AND ANY DRESS OR ITEM THAT HAS IT’S REGULAR PRICE CROSSED OUT WITH A LOWER REDUCED PRICE LISTED.
Please follow the instructions listed below if your dress qualifies for a return or exchange.
RETURNS FOR EXCHANGE
Please email us at email@example.com within 3 days of receiving your order to request your Return Authorization Number (RA#). Please indicate that you want to exchange your purchase, and note the designers name, new style number, color, size requested and your wear date. PLEASE BE AWARE IF YOU ARE ORDERING A DIFFERENT SIZE IN THE SAME STYLE DRESS THAT THE NEW SIZE MIGHT NOT BE IN STOCK SO WE RECOMMEND YOU PICK A DIFFERENT STYLE DRESS AS AN ALTERNATE. Depending on what style of dress you pick you may have a balance on your store credit or you may have to pay more towards the dress. We will let you know via email.
*Your package must be postmarked within 3 business days of receiving your Return Authorization Number (RA#)
*If you received free shipping on your order, the shipping cost will be deducted from your exchange, but your replacement dress will be shipped to at no charge as long as it retails for $200.00 or higher.
* Any taxes, duties, custom charges, duty fees incurred for international orders are NON-CREDITABLE and are the responsibility of the customer.
Once your store credit is available for use, we send you and email with your available balance. To apply a store credit, call or email us. We will need your previous ticket number which can be located under our address in the upper left hand corner of your receipt and it says “ticket number.” Any remaining balance will be stored as a credit; balance cannot be converted to a refund. Store credits will be held on file and do not expire.
RETURN FOR REFUND
Please email us at firstname.lastname@example.org within 3 days of receiving your order to request your Return Authorization Number (RA#). Please indicate that you want to receive a credit card refund. Your refund, minus the 15% restocking fee, will be issued once your return is received and inspected for any damages, including smoke damaged that might have happened to the dress while it was in your possession. If you received free shipping on your order, our shipping cost will be deducted from your credit card refund as well.
*Returns must be shipped back to us within 3 business days of receiving your RA#. You may use the shipping carrier of your choice for your return. We do not pay shipping for your return. All returns must be insured by the shipping carrier and sent signature required.
*Please have your RA# clearly printed on at least 2 sides of your shipping box. All products must be in the condition you received them and items must be unworn, unused, unwashed and in perfect condition with the original products tags attached and garment bag intact to be accepted as a return. ANY ITEMS THAT APPEAR TO HAVE BEEN WORN, ALTERED OR HAVE AN ODOR OF CIGARETTE SMOKE WILL BE RETURNED TO YOU.
*Packages returned without RA # will be subjected to a restocking fee of up to 60%.
*Processing time for Returns is 4-7 business days. Once processed, the exchange, store credit or credit card refund will be applied to your order.
*Upon inspection, if it is determined that the item has been worn, altered, tampered with or damaged without prior notification , your return authorization will be voided and the item will be shipped back to you.
Your complete satisfaction is important to us. If you are unsatisfied for any reason please let us know and we will do our best to make it right. Please contact us if you need us to help you with your return. We are here to help you.